Helping our customers stay in control

Regular servicing and testing of emergency safety showers and Eye/Facewash units isn’t always carried out properly. Sometimes operators are just so busy they don’t get round to it as often as they should. This invariably means that the equally important job of keeping accurate safety records also suffers.

Anything we can do to help them identify and follow an agreed schedule and keep records is likely to be welcomed.

So, we have now introduced a Service and Testing Tag which can be attached to each piece of equipment. The operator decides on the frequency of testing and servicing based on recommendations in the ANSI standard and their own site procedures. Of course, we are also available to offer advice. This is particularly important because it provides us with a valuable point of contact for servicing and ultimately keeps the door open for selling spares in the future.

Depending on the location and the customer, they may test daily or weekly and carry out servicing every six or 12 months. Each time the equipment is tested or serviced in accordance with the agreed schedule, the person responsible dates and signs the tag.

Every new shower and eye/facewash now comes with a Service and Testing Tag. It is only a small feature but one that confirm Hughes as supplier that does that little extra to help its customers.

The reverse of the tag has a handy summary of the ANSI recommendations for different types of equipment and contact information for the Hughes Service Department - helpful advice for preparing an inspection and servicing schedule.

The tag slips into a plastic holder which can be attached to the shower or positioned close by where it can be readily available. When the tag is full, it is simply removed from the holder and replaced with a new tag. Customers can buy replacement tags and holders from the Hughes Service Department.

Completed tags must be kept as a record of testing and servicing. Although local requirements may vary, flushing records should be retained for a minimum of seven years and service records kept for at least five years. It’s worth reminding customers that documentary evidence such has this can help to satisfy statutory health and safety inspections and provide valuable information in the event of an accident.